DEPT. ANONYM handles returns on a case-by-case basis with the ultimate objective of making our customers happy.

DEPT. ANONYM stands behind our goods and services and wants customers to be satisfied with them!

1.One-off exchange or return is accepted with the original receipt within 15 days of receiving the package.

2.Items must be presented in new condition with original packaging and must not have been washed.

3.The original shipping、 return shipping fee and the related costs of the returned products might not be refunded if the return orders occurred for customer-side reasons by customers except for faulty items on arrival.

4.Products will be exchanged or refunded after we examined your returned product(s) with product defects.

5.Please note that the whole return process may take up to 4 weeks.

6.Returns that do not meet our policy will not be accepted and will be sent back to the customer.

7.If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

To request a Return Authorization

Email: [email protected]