DEPT. ANONYM / Contact the House

Personal assistance / Client services

Tell us how we can help.

DA / 2026

Questions about fit, materials, orders or returns are welcome. Our client team is here to help.

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CONTACT THE HOUSE

For questions about fit, materials, orders or returns, please contact the Dept. Anonym client team before sending an item back.

Contact details

  • Store: Dept. Anonym (store record: DA)
  • Address: 361 Hanoi Road, Tsim Sha Tsui, Kowloon, Hong Kong SAR
  • Phone: 904-708-4321
  • Email: support@deptanonym.com

Service time

Monday to Friday, excluding holidays. Our current service promise is a reply within 24 hours. Time zone: America/Los_Angeles (Pacific Time).

Send a note

A little context helps us answer beautifully.

For fit questions, include the product name and what you are noticing. For an order, include the order number—but never send full payment-card details or account passwords.

By sending this form, you agree that we may use the information to respond to your request.

At your service

Considered care,
before and after purchase.